We’re Here If You Need Us
Support should feel human, not like a ticket number
Last updated: May 2026
Some things should be simple.
Getting help is one of them.
Whether it’s a billing issue, a refund question, a privacy concern, or a song that just doesn’t feel right—we want you to reach out.
Mantra is built around meaningful moments.
And when something matters emotionally, support should feel personal too.
Not robotic. Not frustrating. Not hidden behind endless forms.
Just clear, honest help.
How We Can Help
You can contact us for:
- Song quality concerns
- Lyric refinement support
- Refund requests
- Billing and subscription issues
- Payment failures
- Cancellation help
- Account access problems
- Privacy and data requests
- Song deletion requests
- General product questions
If something feels off, tell us.
We would rather fix your experience than lose your trust.
Support Email
For all support-related questions, please reach out to:
This is the fastest and best way to get help.
When writing to us, sharing a little context helps us solve things faster.
For example:
- Your registered email address
- Order or payment reference (if applicable)
- A short description of the issue
- What you expected vs what happened
You do not need perfect words. Just tell us what happened.
Song Quality Support
Sometimes a song works technically, but emotionally, it still feels incomplete.
That matters.
If your song feels like:
- the emotion missed the mark
- an important memory was missing
- the tone felt wrong
- the voice did not feel right
- the final result did not feel special enough
please reach out.
Often, a small refinement makes all the difference.
We care about how the song feels, not just whether it was delivered.
Billing & Refund Help
Questions about subscriptions, cancellations, or refunds are common—and they should never feel stressful.
We can help with:
- Subscription cancellations
- Failed payments
- Duplicate charges
- Refund requests
- First-time subscriber refund eligibility
- Payment confirmation issues
For full refund details, please see our Refund Policy page.
Privacy & Data Requests
Your stories are personal, and privacy matters deeply.
You can contact us for:
- Data access requests
- Account deletion requests
- Song deletion requests
- Privacy concerns
- Security concerns
Your songs are private by default, and only shared when you choose to share them.
Trust is part of the product.
Response Time
We aim to respond as quickly and clearly as possible.
Most support requests are answered within 24–48 business hours.
Some cases—especially billing reviews or refund requests—may take a little longer if investigation is needed.
If it takes time, we will communicate clearly.
No silence. No confusion.
Before You Write
You may also find quick answers in:
- Frequently Asked Questions (FAQs)
- Privacy Policy
- Refund Policy
- Terms & Conditions
But if you would rather just ask us directly, that is always okay too.
Sometimes people do not need another help page. They just need a real answer.
One Simple Promise
We want support to feel like the rest of Mantra should feel:
Warm. Clear. Human.
Because if someone trusts us with an important moment in their life, the least we can do is show up when they need help.
That is how trust is built.
And trust is the foundation of Mantra.